Patient Survey – Spring 2026
We were delighted to have 83 respondents to our recent survey. The questions are deliberately similar to those asked in the national GP Patient Survey each year. It has been amazing to see the hard work of our team recognised with survey results that have gotten better every time we have undertaken this survey, which has been every 6 months for the last 3 years.
Results
Did you find the receptionist helpful? (95.2% positive)
- Very helpful – 60
- Fairly helpful – 19
- Not very helpful – 3
- Not at all helpful – 1
Were you offered a choice of time and day for your appointment? (75.8% positive)
- Yes – 50
- No – 16
How long was the wait for your appointment? (83.3% positive)
- About Right – 55
- Too Long – 11
How easy do you find it to contact the practice via phone? (74.7% positive)
- Very Easy – 38
- Fairly Easy – 24
- Neither Easy nor Difficult – 12
- Not Very Easy – 6
- Not at all Easy – 3
How was your overall experience of contacting us? (74.7% positive)
- Very Easy – 38
- Fairly Easy – 24
- Neither Easy nor Difficult – 6
- Fairly difficult – 8
- Very difficult – 6
- Haven’t Tried – 1
How did you feel about the clinician during your last appointment? (90.4% positive)
- Very good – 59
- Good – 16
- Neither Good nor Poor – 7
- Poor – 1
- Very Poor – 0
Do you feel you have enough support to manage your long term condition? (73.8% positive)
- Yes, definitely – 21
- Yes, to some extent – 10
- No – 11
How do you feel the practice is doing compared to 12 months ago? (55.4% better; 83.1% same or better)
- Much better – 13
- Better – 33
- About the same – 23
- Worse – 5
- Much worse – 2
- Don’t Know – 7
What is your overall experience of the practice in the last few months? (79.5% positive)
- Very Good – 40
- Good – 26
- Neither Good nor Poor – 11
- Poor – 4
- Very Poor – 2
- Don’t Know – 0
We know it has been a big transition for patients following the retirement of Dr Gallagher and Dr Idoo – but we hope these results mean that our strategy of making it as easy as possible to book a GP appointment is resulting in massively increased patient satisfaction.
